Shipping & Returns

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Shipping & Delivery

    Free shipping applies within Canada to all orders over $200.00 (before applicable taxes).  Shipping Charges under $200.00 are charged flat rates as follows:

    Under $50.00 - $14.95
    $50.01-$100.00 - $13.95

    $100.01-$199.99 - $11.95

    All parcels are shipped via the Canada Post Expedited Parcel service or FEDEX and are fully insured in case of damage during transit.  Shipment time is generally 3-7 business days. Please note, remote locations such as Nunavut, NWT & Yukon may be subject to additional shipping charges.

    U.S.A & international orders are sent via Canada Post.  Delivery times will vary depending on the order and location being sent.  Orders outside of Canada may be subject to import duties and taxes upon delivery.  These extra charges are the sole responsibility of the purchaser.

    If an item is damaged during shipment please report this at the time of receipt of your parcel to Green Health.

  • Return Policy
  • We only accept returns on new & unused merchandise in it's original packaging within 30 days of the original invoice date. The only exception to this rule is on the Litebook which has a 60-day money back guarantee. This product can be returned if not satisfied after being used. 

    Please contact us to get a RAN (Return Authorization Number) before returning any product. No refund will be given for products that have no RAN. 

    All shipping costs on returned goods is the responsibility of the purchaser.  

    If the product or product box has been damaged or altered in any way (and this has been deemed to not have occurred during shipping), we reserve the right to refuse to accept this as a valid return. Please remember all returns must have a valid RAN. All unauthorized returned packages will be refused.

    Refusing shipment on an order is not an acceptable way to cancel an order. If a shipment is refused or is not picked up from the postal outlet when a call-tag is left, additional shipping charges and/or restocking/processing fees will be deducted from the refund. 

    All product warranties are between the manufacturer and you the customer, unless otherwise specified. If items are in need of repair or are damaged please contact the manufacturer immediately. 

    Please be sure that you agree to these terms before making your purchase.